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"Pulling lists" shouldn't feel like pulling teeth

Does the term “pulling a list” for an upcoming email segment give you a vague feeling of unease? Maybe it always takes...

Making Sense of Attribution

This post picks up as Part 3 in a series on marketing attribution and analytics. In case you missed it, here’s Part 1...

Product Over Project

NTEN’s 2024 Nonprofit Digital Investments Report has some grim stats about the sector’s ability to get value from new...

Why Ease of Access Matters

In every organization I’ve worked for or with, there’s been a recurring issue: accessible documentation. We are even...

The cost of clutter

Holding onto extra data we don’t really need seems innocuous enough. The dollar cost of storage for an extra field or...

Short and simple

It’s almost the end of 2023, and a busy time for many of us. Wrapping up what we hoped to accomplish this year,...

"Pretty Good" Answers

When thinking about the effectiveness of your digital communications, where do you look to answer the question “is it...

Changing your mind

There’s a simple test to gauge your organization’s level of data maturity: Can you easily cite recent examples in which...

Creating trust in your data

“I don’t trust it.” Whether these words are spoken aloud or surface through attitudes and behaviors, trust is a...

Draw your data

Technology system changes are often driven by a desire to improve data in two areas: Operations: improve user...

Salesforce’s New “Nonprofit Cloud” Is A Wake Up Call.

But It’s Not About The Product. Yesterday, Salesforce announced a new, next-generation Nonprofit Cloud product (link to...

Don't conflate data collection with a business outcome

Do you think about data you’d like to ‘track’ in [your technology system of choice]? It’s easy to be sucked into the...

An Introduction to the Engagement Pyramid

Credit where credit is due: thank you to Beth Saunders for introducing us to the concept of the Engagement Pyramid, and...

How To: Post Chatter Notifications With Pardot Using Platform Events

Caveat: Pardot was recently renamed ‘Marketing Cloud Account Engagement’ but that’s a mouthful and hard to search, so I...

Data Silos are bad… right?

We hear all the time that having data silos is a bad thing. But are they? The concept of having data silos means that...

Duplicates Got You Down?

Got dupes?!?! You’re not alone. Duplicate problems are among the more common pain points we hear from new and...

What Exactly is 'Source,' Anyway?

Part 2 of a series about marketing attribution and analytics Link to Part 1: Thinking Critically About Lead Source...

Thinking Critically About Lead Source

Part 1 of a series about marketing attribution & analytics

You Don't Need Us to Get Started

We’ve compiled a list of common themes we encounter that don’t necessarily require a consultant to address and aren’t...

Efficient Versus Elegant Problem-Solving

You’ve probably seen a magnetic sculpture toy before: a magnetic base with balls or other small metal pieces that can...

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